Store Policies

Shipping Policy

Orders are processed within 2–4 business days (excluding weekends and holidays). Once shipped, you'll receive a confirmation email with tracking information.

We currently ship within the United States. Shipping rates are calculated at checkout based on your location and order weight.

Please note that delivery times may vary depending on your location and carrier delays outside of our control.

Return Policy

We want you to be completely happy with your purchase. If you are unsatisfied for any reason, please contact us within 7 days of receiving your order at twinscentscandleco@gmail.com

To be eligible for a return, items must be unused and in their original packaging. We are unable to accept returns on candles that have been burned.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

If your item arrived damaged or defective, please email us with a photo of the damage and your order number within 7 days of delivery. We will send a replacement at no additional cost.

Exchanges

We do not offer direct exchanges at this time. If you'd like a different product, please return your original item (if eligible) and place a new order.

Lost or Stolen Packages

Twin Scents Candle Co. is not responsible for lost or stolen packages confirmed as delivered by the carrier. If this happens, please contact your local post office or carrier directly. We're happy to assist however we can.

Contact Us

Have questions about our policies? We're here to help! Reach out at twinscentscandleco@gmail.com and we'll respond within 1–2 business days.